Client Insights
Client satisfaction is at the heart of everything we do, and the unsolicited testimonials from our homeowners speak volumes about our dedication to exceptional service. Each review is a reflection of the personalized attention, meticulous craftsmanship, and seamless communication that define every Lowell custom home. Our clients consistently praise our commitment to exceeding expectations, from the initial consultation to the final walk-through. It’s no surprise that the vast majority of our projects are the result of referrals, as our satisfied clients enthusiastically recommend us to friends and family, confident in our ability to bring their unique visions to life with elegance and precision.
The entire Lowell team was a pleasure to work with from the architect all the way through to the decorator. They made our ideas come to fruition. The Lowell team worked together seamlessly and kept us informed throughout the entire process and deadlines were always met. We would highly recommend Lowell for any construction project. We couldn’t be happier!
We absolutely love our newly remodeled house. We completely gutted and rebuilt 3 bathrooms. We moved walls, fixtures and doors. We also removed our old deck and tripled the size and made it an elevated 3 season room. We were very pleased with Lowell Custom Homes professionalism. There were never surprises. They took great care to make sure the new room matched the style of the house and was structurally safe and sound. Since this was a vacation home, all work was performed while we were in Texas. Work was completed VERY close to on time.
I am extremely happy and satisfied with all aspects of work done by Lowell. The office personnel were very responsive in a timely, professional and positive manner. The project manager, Rich Kinter, always responded quickly and comprehensively. He was continuously ‘on top’ of the project and ready with requested information whenever I spoke with him. The field superintendent, Dennis, kept the project moving along and on time even with weather set backs and other unforeseen hindrances. He always maintained a clean and safe job site as well as regularly keeping me informed of their progress. The interior designer, Beth, listened closely to our design requests to select items, which paralleled our chosen aesthetic as well as bringing her own personal perspective.
Additionally, from the landscaper to the irrigation contractor, all trades and contractors Lowell employed, were very professional and approachable. They adhered to the project’s time schedule without compromising the quality of work, all the while maintaining a clean job site and welcoming any questions.
Overall, Scott Lowell and his team worked attentively, fairly and professionally with me throughout each step of the project and, therefore; I would not only work with them again, but recommend them to anyone else.
Working with Lowell to build our dream home was an exceptional experience from the first interview with Scott Lowell to receiving the keys from our project manager Tom York! Scott, architect Todd Cauffman, interior design consultant Beth Welsh and the entire Lowell team listened to our wants and needs and incorporated them into our plans, making our house a beautiful home. The communication, much of which was done out of state, was seamless. I was personally involved in every decision for every square foot of our home and no question or clarification, change or modification, was out of reach for the Lowell team. And now that we have been in our home for 6 months, the care and consideration for us and our home continues. Lowell has been our partner and together we’ve receive the highest compliment from many who have visited our home –the quality and craftsmanship is impeccable and there isn’t single square foot that hasn’t been thought of! We are blessed to be able to build the home of our dreams and lucky to find a builder who cared about the process and outcome just as much as we did.
If you are looking for a professional custom home builder, Lowell is the builder for you. They go above and beyond what is expected in the industry, and they build a beautiful, quality home. Their team is exceptionally organized and efficient throughout the building process. Lowell prides themselves in customer satisfaction, you will not be disappointed with the final product!