Client Insights
Client satisfaction is at the heart of everything we do, and the unsolicited testimonials from our homeowners speak volumes about our dedication to exceptional service. Each review is a reflection of the personalized attention, meticulous craftsmanship, and seamless communication that define every Lowell custom home. Our clients consistently praise our commitment to exceeding expectations, from the initial consultation to the final walk-through. It’s no surprise that the vast majority of our projects are the result of referrals, as our satisfied clients enthusiastically recommend us to friends and family, confident in our ability to bring their unique visions to life with elegance and precision.
Last week-end we arrived at the house late Friday night, exhausted from
a week’s work and travel, but instead of rushing off to sleep, we stood mesmerized in the living room, and then in the basement, and admired our beautiful house. While there are many bigger and more expensive houses in the development, we can’t believe how you and your team have turned our dreams into a home. We cannot think of another place we would rather be, or a way you could have made our house more perfect for our needs.
We don’t know where to start, except by saying thanks to you—for creating a company full of expert craftsmen and women, and really special people. We know that you could have built our house twice over, and collected a lot more money and less grief in the process, if you started with a vacant lot rather than a major rehab project. But your patience and incredible focus on your clients were both obvious and amazing to us.
Your insistence on putting your clients first permeated through the entire team. We very much appreciated Todd’s expertise and patience when we had to make adjustments to accommodate reality; and his willingness to meet with us at odd times—including the day after Thanksgiving—when others were tending to their families and other interests. We also cannot thank Jay enough for working with us on every detail, until all the parts were identified, ordered and some reordered! But Mike, his team and the subcontractors represented the day-to-day face of the company, and they were all a pleasure to work with. To this day, we still marvel at the fact that Mike is not in a psychiatric ward by now. And that is a very good thing, because we relied on him for everything. His expertise, patience, humor and understanding got us over the bumps that construction and renovation inevitably bring, and we can’t think of a person that we would have rather worked with. Of course, Al, Dale, Jeff, Dawn and everyone else demonstrated a level of expertise that makes a ‘Lowell house’ so special.
So thank you very much for leading a company of terrific people, who always took the time to care and deliver. We are grateful to you and them, and now can’t wait to enjoy our house for many years to come.
We appreciate the contribution that each of you made to create a stunning home for us. The floral arrangement and welcome basket provided refuge on move-in day. The key chains – a perfect Lowell touch. We welcome you to visit your “finished” product. Thank you Lowell team!
We would like to express our deepest gratitude for all you have done to help us build our home in Geneva National.
The entire process was very enjoyable for us. We appreciate The outstanding architectural design and the diligence, patience, and attention to detail that all
of you have shown.
Many thanks for being such excellent communicators and for responding so quickly to all of our concerns. You have performed beyond our expectations,
and we are truly grateful.
Thanks also for the incredibly beautiful flowers and all the wonderful housewarming gifts.
We are inexpressibly grateful for a job well done!
Dear Scott & Melissa,
We would like to thank you and everyone connected with your organization for your efforts in the completion of our beautiful home. The professionalism shown by your employees and subcontractors in the quality and timely completion of their work, was more than we could have hoped for. Their attention to detail met all of our expectations.
Working with an organization like Lowell changed what was becoming a disaster into an unqualified success.
Thank you for all that you have done for us.
Dear Scott,
You will certainly be highly recommended by us. As I told you in the beginning I am pretty picky. We have worked with lots of contractors, and for the most part been pretty happy, but your group is above and beyond any previous ones as far as P.R., details, being fair, and trying to make us happy. I felt most comfortable leaving the project and going away, which surprised even me! We have been very, very pleased…
The Verdict…
Fantastic! I am in awe of everything and how neat it turned out!
Thanks so much for the beautiful bouquet and basket of goodies. It all goes far beyond anything expected. This has been a most pleasant experience, with all of you (as well as Tim). Can’t thank you enough for just everything.